FAQ’s

• Most of our products are made to order.
• Sold out: Item is currently unavailable for purchase

We do not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.

To avoid this from happening, make an order ASAP!

1. Check “My Orders” or click here.
2. Check the most recent order. Is it the one you just placed?
3. For further confirmation, please contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.

We reserve the right to cancel the order in all cases.

• We accept Visa and MasterCard.
  Note: For debit cards, please make sure your card supports online shopping.Potential solutions for the most common declined payment reasons:
  • The account doesn’t have sufficient funds.
    • Check your bank account to make sure it has enough funds, then choose one of the solutions below to process your payment again.

• • The name of the account owner doesn’t match the information you provided.
    • Update your billing information with the correct details, following the instructions below.
  • The issuing bank doesn’t allow using the bank account for online or international transactions.
    • Contact your bank to allow these types of transactions, then choose one of the solutions below to process your payment again.
  • The bank account doesn’t exist anymore.
    • Update your billing information with a different bank account or a credit card, following the instructions below.
  • Limited number of transactions
    • Please contact your bank.

Products that are made to order. It will take approximately: 7-21 business days

Delivery: 3-7 business days

If the product is not received within the specified time

Please contact and inform us of your order number (#xxxxxx)

Call us at: +66 63-446-2874 (Mon-Sun, 9:00 – 19:00 ICT Time)

Email: contact@rebello.shop

Inbox: to Facebook

We work with a few public shipping companies that are safe, efficient, and reliable. Each of them is assigned to different areas.

Rebello offers a convenient option to return your order:

Self Shipment:
Additional costs may apply depending on the courier used, the weight of the return, and which country you are shipping from. Please ensure to check the transit time before submitting your return.

We have a ‘No Exchange or Reservation’ policy. If you would like to exchange any item, please make a return and place a new order or purchase.

Clearance & items discounted at more than 40% off are not eligible for returns or refunds. Please carefully check for the non-returnable remark on the product page, alongside reading the Terms and Conditions before you make your purchase.

• To begin your return, go to “My orders” under your Account and check your order number (#xxxxxx)
• Pack your items and attached information below outside the package and postmark it to:

Receiver: Rebello (Order Number #[your order number])
Address: 75/27 Thanon Maharat, Tub Tieng, Muang, Trang Thailand 92000
Contact Number: +66 63 446 2874

Please note, you are responsible for the cost of return shipping and you’ll need access to a printer in order to complete your return.

Generally made-to-order items are non-returnable, unless:

• The product you received does not match your order.
• The product you received was damaged in transit(Video or photo recording is required during unboxing).
• The received product cannot be used due to a mistake in making the product. This does not include the wrong use of the user himself, causing damage to the workpiece.

In order to return your items, your merchandise must meet the following criteria:

Returns must be in their original condition, unworn, unaltered, and unscratched with leather products.

If your order is faulty, contains missing or incorrect items, please contact Customer Service within 5-7 days of receiving your order.

Remark: Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Site before using or relying on them. Rebello does not provide or intend to give any answers to medical-related questions and this Site does not replace any medical professional or medical resources. Pomelo does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Site. If you are in need of medical attention, please call emergency services or your physician immediately.

For all items packed in boxes, both the item and its box must be returned in its original conditions.

Return Conditions:

Online Orders: Your order is eligible for a full refund if your items are dropped off or postmarked within 30 days of the delivered confirmation status.

Refund Conditions:

Returns that meet our policy are eligible for refunds in the original form of payment.

The refund conditions are as specified by the Company. Rebello reserves the right to reject any refund requests if the returned item does not meet the conditions listed above, and to modify the terms and conditions without prior notice.

A credit card refund is available once your return has been submitted online, dropped off or postmarked, and received by our warehouse within 30 days of the delivered confirmation status. Expect to receive the refund after the lapse of approximately 30-45 business days from the date you returned your items.

Please note, once a refund is made with a Credit Card Refund option, it will only be reflected on your next billing statement.

Any delay in a refund process is to be expected during weekends and public holidays.

Please contact and inform us of your order number (#xxxxxx)

Call us at: +66 63-446-2874 (Mon-Sun, 9:00 – 19:00 ICT Time)

Email: contact@rebello.shop

Inbox: to Facebook